Giant Eagle Supermarket in Berea, OH Open now

Reviews about Giant Eagle Supermarket

• ★ ☆ ☆ ☆ ☆

  August 01, 2019, by Jim Sutliff
  After my wife was informed that they dont carry makeup, i went to use the restroom and realized berea's a little strange... it meritted picture they keep an emergency newspaper in the toilet... but the reason for the one star review is the check out customer service... We stepped into line 6 with jo-anne at its helm lazily chatting about our finds. She took the divider stick and it was our turn... she scanned our card and rang our merchandise... it didn't occur to me that she didn't really talk to us while this was happenning... but when she finished and I went to hand her coupons, she said "you should have given me those before I started," with a face I reserve for when I touch rotted fruit. Jo-anne informed us that she would have to cross-check each one of our coupons against our merchandise. Stacking and counting them she decided that our internet printed coupons didn't have water marks and needed to call over customer service... while we waited, jo-anne assured us that she's been working here for 20 years and certainly knows what shes doing! Arrive Cindy. She takes one look at the coupons and says "walmart, walmart," and trys to hand them back to my wife. Irritated, my wife explains "it says available at walmart, not redeem at walmart." Cindy, with her feathers ruffled, made a run for the service desk with the coupons that Jo-anne had given her, I followed her, and she explained to her manager... manager Sandy says "do it"... Back at the register jo-anne has been telling my wife that we have too many Lysol coupons but when asked to count them discovers that there are the correct amount and remarks "oh." We return and Cindy leaves pronouncing that it should be so, so jo-anne starts scanning. She gets through half of them and says that "these don't work." My wife assures her that if she tries the hand scanner they should scan. Jo-anne says she needs a manager for this. Arrive Sandy. She seemed annoyed that we were unhappy with our service so far, with jo-anne treating us like criminals for having coupons, and helped jo-anne to scan them. When my wife asked about the coupons that were 'walmart', Jo-anne raised her voice declaring, "I didn't say that, Cindy said that!" Sandy ignored her and assured us that cashiers are told to follow a routine and check the merchandise because, "you know there are so many scammers out there," and that most people hand over the coupons at the beginning. Our total was found and our money was accepted but we shall never return here again...